AMAZON : WALKIN FOR ASSOCIATES AT BANGALORE ON 21st TO 25th MARCH 2011.***
WALKIN DATE : 21-03-2011 (21st March 2011) TO 25-03-2011 (25th March 2011).
EXPERIENCE : 0 Years – 2 Years.
SKILLS : Support Associate ( Non voice ).
JOB LOCATION : Bangalore.
JOB DESCRIPTION :
Demonstrates clear and polite written and oral communication.
-Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
-Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Answers messages in authorized email queues as directed by Workflow and Supervisor.
- Understands and correctly uses all available tools.
- Maintains acceptable call lengths and email handle time, while remaining friendly and informative.
- Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
- Maintain quality (currently measured in Expressed Dissatisfaction Rate – EDR) at or below published standard for skill group.
- Logs in on time; logs out not before the end of scheduled shift.
- Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for email response times and phone service levels.
- All other duties as assigned
If you are Interested, Kindly walk-in from 21st to 25th of March 2011 between 10.30Am to 3.00Pm.
Please Note : You can walk in directly and only if there are any queries to be addressed to, drop in a mail at the given email id.
TIME : 10.00 am – 3.00 pm.
VENUE : Amazon.com IDC Pvt. Ltd,
5th floor, Safina Towers,
Millers Road, Bangalore.
Contact Person: Neha
WALKIN DATE : 21-03-2011 (21st March 2011) TO 25-03-2011 (25th March 2011).
EXPERIENCE : 0 Years – 2 Years.
SKILLS : Support Associate ( Non voice ).
JOB LOCATION : Bangalore.
JOB DESCRIPTION :
Demonstrates clear and polite written and oral communication.
-Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
-Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Answers messages in authorized email queues as directed by Workflow and Supervisor.
- Understands and correctly uses all available tools.
- Maintains acceptable call lengths and email handle time, while remaining friendly and informative.
- Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
- Maintain quality (currently measured in Expressed Dissatisfaction Rate – EDR) at or below published standard for skill group.
- Logs in on time; logs out not before the end of scheduled shift.
- Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for email response times and phone service levels.
- All other duties as assigned
If you are Interested, Kindly walk-in from 21st to 25th of March 2011 between 10.30Am to 3.00Pm.
Please Note : You can walk in directly and only if there are any queries to be addressed to, drop in a mail at the given email id.
TIME : 10.00 am – 3.00 pm.
VENUE : Amazon.com IDC Pvt. Ltd,
5th floor, Safina Towers,
Millers Road, Bangalore.
Contact Person: Neha
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